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    • About Our Store

    About Our Store

    We are the best online tiles flooring store; we sell numerous collections of tiles in various colors, sizes and designs. Our premium quality floor’s tiles make your home alluring and organize. Our variety of flooring tiles transform the floor into an attractive layout of the home. 
    Our aim is to provide high-quality natural floor tiles at an affordable price. FloorTileShop.com is a leading brand in floor tiles, and you can buy our products from our online store. 
    Our luxury tiles are being used in homes, hotels, and offices. Our competent team assist the customer in choosing the best tiles.

    Have a question?

    If you have any question regarding products, please contact us without any hesitation. Our customer services team is ready to help you, or get in touch via following Form. 

     

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    Customer Services

    Call Us: 202-285-88-82

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    Send us an email

    SHIPPING

     

    • Estimated Lead Time: 2-3 business days plus shipping.
    • We ship throughout United States of America.

    • ALL SHOWER / BATHROOM ACCESSORIES ARE SOLD "AS-IS". NO RETURNS, EXCHANGES, PRICE ADJUSTMENTS OR CANCELLATIONS WILL BE ALLOWED ON THESE ITEMS.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

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     SHIPPING

    • Estimated Lead Time: 2-3 business days plus shipping.
    • We ship throughout United States of America.

    • ALL SHOWER / BATHROOM ACCESSORIES ARE SOLD "AS-IS". NO RETURNS, EXCHANGES, PRICE ADJUSTMENTS OR CANCELLATIONS WILL BE ALLOWED ON THESE ITEMS.

     

     Excludes Hawaii & Alaska


     
    CANCELLATIONS
     

    • We offer free of charge cancellation within 24 hours from the time the order was placed.
    • Our suppliers are going through a long process to get your order prepared: picking the material, preparing the order, packing the boxes, creating labels etc.
    • If you decide to cancel the order after 24 hours since order placement, there will be a cancellation fee of 30% of the order amount.
    • There are no cancellations, after the shipment has left the warehouse.


    RETURNS AND EXCHANGES
     

    • We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
    • Returns and exchanges will only be accepted if terms and conditions noted below are followed:
    •  Items must be in "new, unaltered and unused condition". Products and packaging showing no signs of wear or damage in any way. Boxes in original shape.
    • Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.
    • Return request must be placed within 7 calendar days of the delivery date (after 7 days no returns are allowed).
    • Must not be a special order or a custom order.
    • There is a 30 % restocking fee for returned items that are not being exchanged and are not damaged. Again, you must contact us with Return Request within 7 days, if you intend to return any item back to our store.
    • We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions being approved. It should be in original packed condition.
    • Please note that Shipping Cost is not refundable.
    • Refunds are contingent upon inspection of item(s) once we receive it. 
    • After 7 calendar days of returns, we will offer an exchange or store credit only. 
    • Items returned to us after 7 days and without contacting us prior with Return Request, will NOT be refunded. 
    • If seller is not at fault, customer is responsible for return Shipping Costs.
    • If a product is received damaged or missing, please contact us immediately.
    • Customers are required to inspect all received products for damage within 3 days from the date of delivery.
    • Any claim made after 3 days of delivery is not acceptable, such as: we received but did not open, installation did not start yet etc.
    • 3-5% broken pieces are acceptable. More than 5% you must provide photos and proof of broken pieces.
    • No claims will be accepted after product is installed.

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